KEY ACHIEVEMENTS Increased event sales from 10 per year to over 100 weddings, functions and golf events per year Achieved a 90% rebook rate on events Sell, plan, coordinate, staff and execute events from beginning to end Developed Charity Golf Outing system to build and retain events Logistics including tents, heating, lighting, rentals, accommodations, AV, entertainment, fireworks, bonfires Authored company’s policies and procedures manual outlining company regulations, benefits, payroll, meals and performance expectations for exempt and nonexempt employees Researched and authored company’s safety manual covering all departments including food and beverage, pro shop, golf course maintenance and administration Developed training manual and program to train managers on hiring, firing and operating procedures Improved productivity and reduced departmental payroll expense by 30% Developed a loyal seasonal core staff of employees Developed training programs for management and FOH staff Increased sales and internet exposure with implementation of on-line store Developed an email database of 5,000 loyal customers with successful results driven email marketing promotions GENERAL MANAGER CLUBHOUSE OPERATIONS Financial management including P&L, payroll, budgets, inventory control Direct and oversee the food and beverage operation to include front of house, back of the house, beverage cart, golf outings, corporate events banquets and weddings Maintain positive membership relations; excellent relationship building skills Plan and anticipate manpower needs which flux seasonally Conduct training sessions for F&B operation to insure excellent customer service Develop customer surveys and incentive programs for both the restaurant and golf shop Negotiate contracts, programs and rates for outings, weddings, memberships, events Develop restaurant menus, wedding menus and banquet menus and cost menu items. Maintain food cost at 28% average and liquor cost at 20% average Oversee golf shop retail and computer operations EMAIL AND RETAIL MARKETING, ADVERTISING, PROMOTIONS AND EVENTS Continual email contact with a database of 5,000 golfers and other loyal customers Results driven creative email marketing and other advertising campaigns Research competition to plan future offers and promotions Administer a budget of up to $50,000 Negotiate trade agreements for advertising to reduce expenses Develop ad copy for all promotional materials Concept development, script writing 30 second TV and radio commercials Plan and coordinate high end on-location promotional events including the Golf Channel Golf, Chip and Putt and Playboy Golf Scramble HUMAN RESOURCES MANAGEMENT Develop policies, programs and services in areas of employment and general operations Developed written personnel policies and procedures manuals, employee handbooks, and other necessary documentation in compliance with state and federal laws Recruit, screen, interview and hire exempt and non-exempt employees Administrate insurance related issues, Worker's Compensation and unemployment claims Administer and Maintain HRIS Employee Database and generate reports Implement investigative procedures and documentation in reporting claims Implement Progressive Counseling in resolving employee issues Team Building; excellent relationship skills Update Job Descriptions, Conduct Performance Reviews New hire orientation, benefits enrollment and confidential record keeping Legal Issues and Compliance (ADA, EEO, FMLA, FLSA, OSHA) Program / Event Management Raise, review and resolve personnel related problems using progressive counseling Administrate insurance related issues including employee benefits Develop and implement Safety Program Develop training seminars for managers on hiring and firing and operating procedures PUBLIC RELATIONS, MEMBER RELATIONS, FUNDRAISING Work with local organizations and businesses to promote Stonebridge. Plan organize and execute charity golf events to benefit the community Plan, promote and execute golf and social member events WEBSITE, INTERNET AND ON-LINE STORE Host and maintain the Stonebridge Country Club website using Dreamweaver 8. Website Design Use website to obtain email addresses for advertising and promotion Created an on-line store using Yahoo Merchant Solutions to increase internet exposure and facilitate sales COMPUTER SYSTEMS ADMINISTRATION Word, Excel, MS Works, Microsoft Access, Microsoft Publisher, Power Point, Dreamweaver 8, Constant Contact, Yahoo Merchant Solutions, point of sale software for pro shop and restaurant. MAS90 accounting program, Peachtree Accounting, Provide computer training and assistance to both the restaurant and pro shop

Administrative and Human Resources Manager Express 10 Minute Lube Centers, Inc. Corporate Office Kingston, NH 1987 - 1995 Developed, implemented and administered various departments for a chain of 10 Minute Oil Change centers. Areas of responsibility include financial management, personnel management, computer systems administration, public/customer relations, retail advertising and promotions, warehouse inventory control, various accounting functions. Similar duties as performed for Stonebridge Country Club. Warehouse Inventory Control Administrate Autolube Products warehouse inventory using MAS90 computer system. Warehouse inventory has average value of $31,000. and is based on LIFO costing system. Items purchased in bulk at reduced cost and resold to lube center locations with a modest mark-up. Review stock status, place orders, track usage and determine reorder points. Meet with vendors, review new products, obtain quotations, negotiate pricing, resolve billing problems. Track store usage of bulk oils, investigate usage irregularities, pin point shrinkage problems. Take incoming orders from lube centers, process sales orders, process invoices and produce monthly statements. Track backorders and ordering abnormalities.

Personnel Manager New England Region CONSULTANTS AND DESIGNERS, INC. Corporate Office New York City, NY 1981 - 1987 Responsibilities: Recruit, screen, interview and hire non-exempt engineers, designers and other technical personnel. Directed a staff of five recruiters and administrative support personnel in the administration of 125 employees. Initiated training programs to insure the success of new recruiters. Coordinate personnel efforts with department heads. Raise, review and resolve personnel related problems. Employee hired primarily to work on AT&T and Raytheon in-house and off premise contract. Recruiting: Complete responsibility for recruitment advertising including budget administration. Implementation of organizational systems to facilitate recruiting. Plan exhibits for job fairs both college and hi-tech. College and technical school recruiting included researching of sources and school information, delivery of company presentations and screening and tracking of applicants. Interface extensively with engineers and supervisors in defining technical requirements and future manpower needs. Employee Management: Insure consistency in implementation of company policy. Resolve employee problems; review salary structures versus supply and demand for all technical classifications. Handle reference and employment checks, benefits administration and unemployment claims. Also process government security clearances for classified projects. EDUCATION : University System of NH, Managerial Accounting Framingham State College, Biology SCHOLARSHIPS Raytheon/IBEW National Merit Scholarship AWARDS Lloyd Green Humanitarian Achievement Award AFFILIATIONS TO ORGANIZATIONS Treasurer, NEGOA SECURITY CLEARANCE Level: SECRET (expired)